Booking Terms of Service




In these terms and conditions the following will be defined as:
Apartments Unlimited ("we", "us" or "our"): the booking agency and properties manager on behalf of the property owner or host.
Booking agency: Apartments Unlimited and one of our web partners.
Booking request: request sent by the guest, which we may decide on behalf of a host whether to confirm or reject.
Booking system: the system software where we administrate all calendars, content and reservations, and connect to the web partners through our channel manager.
Content: all text, graphics, images, music, audio, video, information, software or any other material, which Apartments Unlimited makes available through our websites.
Guest (“you” or “your”): someone who requests to book an accommodation via the websites or a person who stays at an accommodation and shall include all members of the “guest” party, their respective heirs, successors and/or representatives.
Host: the owner of the accommodation or his/her representative.
Listing: the list of content of an accommodation, as available for rental via the websites.
Tax or Taxes: any taxes, tourist or other visitor taxes, that accommodation providers may be required by law to collect and remit to governmental agencies, and other similar municipal, indirect or other withholding and personal or corporate income taxes.
Terms: the terms and conditions in this document.
Web Partners: third-party companies with which we work or through which we make our services available. These web partners may charge commissions or annual fees to list our properties in their websites, costs paid by us.
Websites: Apartments Unlimited website and our web partners websites.


If you are using the service provided on our website, you may be making a reservation for:

1. An accommodation: in this case you are contracting (directly) Apartments Unlimited.

2. Buying tickets for attractions and excursions: in this case you are contracting (directly) the company Ticketbar, the webshop part of Rokin Group Internacional S.L., and which website is Ticketbar has its own terms and conditions printed on their website. Apartments Unlimited is not responsible for any reservations made with Ticketbar, directly on their website or indirectly through our website, where their services are offered as a courtesy to our customers (see webpage:

Apartments Unlimited provides an online booking service that offers accommodations to guests (directly) through our website, but may also be reached (indirectly) by using the website of any of our web partners.

By using our website directly or indirectly, you agree to comply with and be legally bound by the terms and conditions. These terms govern your access to and use of the website and constitute a binding legal agreement between you and Apartments Unlimited.

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE WEBSITES, OR BY DOWNLOADING ANY CONTENT FROM THE WEBSITES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE WEBSITE. Failure to use the websites in accordance with these terms may subject you to civil and criminal penalties. If you accept or agree to these terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these terms and, in such event, "you" and "your" will refer and apply to that company or other legal entity.


When you insert your check-in and check-out dates and the number of guests in our website, you’ll see there are two different ways in which you can make a booking. On the results page of your search each listing will show different buttons: “book now” (online booking) and “view details” (inquiries through emails online).

Here are the two situations:

1. Book now: book and pay for a reservation online in our website (instant booking):
Properties that we work with exclusivity (we are the only agency representing the owners) can be booked and paid directly in our website, because we are sure about the availability. Our website shows the total rent, booking fees, total of the reservation, security deposit for damages (if any) and the amount due now (it can vary, depending on the accommodation). After proceeding with your reservation (click on the “book now” button) the website will ask for your contact details. In order to go to the payment phase, you’ll need to accept these terms and conditions. After your payment is accepted, you’ll receive a notification from PayPal and also from us with further instructions.

Note: The total shown on the website is though based on the dates and number of guests (all members of the party, including all children) inserted by the guest self, and based on a standard bed configuration (number of single or double beds) for that specific accommodation. Because some properties require extra fee for specific situations (for example: separate beds, baby bed, late check-out etc), the total shown on the website may not be totally accurate. Also, if you’re coming with children and the chosen property doesn’t accept children, we may be obliged to deny your reservation. You’ll find all necessary information on the respective listings, but if you are not sure, just please contact us before making an online booking (click on “contact us” on the navigation bar of the website).

2. View details: book an accommodation by sending us an email inquiry first:

Properties that we don’t have exclusivity need to be double-checked with the host if it’s really available. Accommodations offered in different websites may be booked by another guest, before the calendar in our website gets updated, at the same time that you are trying to reserve it in our website. For that reason it is not possible to book those properties online.

You’ll receive by email a quote for your stay and further instructions of how to confirm your reservation.

Once you have confirmed your booking, and we have receive all necessary information about your arrival, you’ll receive a booking confirmation from us, stating all details, directions (how to get there) and instructions of how to get your keys.

These terms and conditions shall be effective once the booking fee and the initial deposit or full payment has been received by us or one of our web partners (after they have confirmed this to us) and you have received an email from us confirming the booking and including the cancellation policy (as defined below).

You shall be required to pay the applicable damage deposit, cleaning and or any other fees as set out in the email confirmation as part of your payment in full or your balance payment (as applicable). You should carefully check the details of the quote or booking request form before making any payment regarding your booking, as well as the confirmation email and inform us immediately of any errors or omissions.


Depending on the property, there are two different payment terms:

1. Total split in 2 payments:

• 1st part: deposit of 50% of the total booking value plus the booking fees, at the time of your booking request (by PayPal to Apartments Unlimited).

• 2nd part: balance of 50% of the total booking value + eventual refundable security deposit for damages (in cash upon arrival to your host or by PayPal maximum 14 days before arrival directly to Apartments Unlimited; in this last case, subjected to a surcharge of 5% payment costs).

2. Total in only one payment:

Total booking value + booking fees + eventual refundable security deposit for damages (by PayPal to Apartments Unlimited)


a. You can see which payment method that apply to your booking (as well as the total booking value and the booking fees) on the webpage of the property you have chosen, after you have inserted your arrival and departure dates and the number of guests.
b. The payment of the deposit can be done online directly (instant booking) in our website (you'll receive immediately a confirmation) or we send you instructions by email.
c. It is also possible to send invoices for bank payments, but it will depend how far in advance you are making the reservation (not possible for last minute bookings).
d. Your booking confirmation with directions, instructions of how to get your keys and parking info will be sent as soon as the payment of the deposit is confirmed.
e. For long stays (monthly) a different payment policy applies; please contact us for more information.


• From booking date to 31 days prior the check-in date:
25% of total booking value as cancellation fee.

• From 30 to 15 days prior the check-in date:
50% of total booking value as cancellation fee.

• Within the final 14 days or no-show:
100% of total booking value as cancellation fee.


a. Booking fees are non refundable.
b. Please make sure you have, just in case, adequate travel insurance.
c. For long stays (monthly) a different cancellation policy applies; please contact us for more information.
d. If you need to cancel or amend your booking you must write to us or email us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation from you. Extra costs will be involved, if you want to amend your booking, and in case you want to cancel a reservation the cancellation policy described here below will apply.
e. We would not expect to have to make any changes to your booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or very occasionally cancel bookings. Example of possible reasons is serious illness or death of the host, natural disasters or any problem in the property that would make your stay uncomfortable or impossible. If this does happen, we will contact you as soon as possible and inform you of the cancellation or the change to your booking. If we must cancel your reservation, we will offer you first alternative (if any) or will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including without limitation web partners fees and other fees for travel, entertainment, activities or insurance).


In the event the property is not available for use during the rental term due to reasons, events or circumstances beyond the control of the booking agency, we will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the property with respect to occupancy capacity, location and value that meets the reasonable satisfaction of the guest. If such replacement property cannot be found and made available, we shall immediately return all payments made by the guest, whereupon this agreement shall be terminated and guest and booking agency shall have no further obligations or liabilities in any manner pertaining to this agreement.


Guest agrees that no more than the amount of persons mentioned in the booking confirmation shall be permitted in the property at any time during the rental term, all of whom shall comply with the conditions and restrictions imposed upon guest under these terms and conditions. In such situation the host has the right to cancel the reservation (or rest of the days still due) and the guest will have to leave the accommodation immediately, without any refunds or financial compensations of any kind.


You can arrive at the property after the time specified by us on the arrival date for your holiday and you must leave by the time specified by us on the departure date we give you. This information will be written on your booking confirmation.
If your arrival is delayed, you must contact the person whose details are given on the booking confirmation, so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the property.
If you fail to arrive by midday on the day after the arrival date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us. In this case we are allowed to open the calendar of the accommodation and try to rebook it.
Please see the cancellation policy here above for further details.


The property is provided in “as is” condition. Booking agency shall use its best efforts to ensure that the owner sees to the operation of all amenities in the property, such as Internet access, satellite or cable TV access or hot tubs, fireplaces as applicable. The Booking agency shall not be held responsible for such items’ failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as hot tubs, pools, spas, fireplaces, decks, and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the guest’s own risk. The guest shall use the property for residential purposes only and in a careful manner to prevent any damage or loss to the property and keep it in a clean and sanitary condition at all times. The guest and any additional permitted guests shall refrain from making loud noise and shall not disturb, annoy, endanger or inconvenience neighbours, nor shall guest use the property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the property.


Some accommodations, not all, require a refundable security deposit for damages in the properties, which should be paid by different ways, depending on the accommodation: in cash on arrival or in advance to Apartments Unlimited.
This money will be refunded on departure (if paid in cash) or a couple of days after your check-out (if paid to Apartments Unlimited), if no damages were verified, and if you have complied with the house rules of the property you have booked. The values are found on the respective web pages.

No matter if a security deposit is required or not, the guest will be asked to sign a check-in document on arrival, which contains a term of responsibility for the accommodation and its contents and a disclaimer.

For longer bookings (monthly), this security deposit may be of 1 or 2 months, depending on the property and the length of your stay. Please check it with us before you confirm your reservation.

The security deposit for damages may be used for any repair and/or replacement of the property, like keys, furnishings, fixtures and fittings that are necessary after your stay. Some properties use the security deposit also as guarantee that you won’t smoke in the property; you may lose this deposit if you don’t follow the house rules. You’ll receive the damage deposit, less any deductions in accordance with the conditions listed above.


If the guest should fail to comply with the conditions and obligations of this agreement, the guest shall surrender the property, remove all the guest’s belongings and leave the property in good order and free of damage. No refund of any portion of the total rental fee shall be made, and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.


The guest shall not assign or sublease the property or permit the use of any portion of the property by other persons who are not family members or guests of the guest and included within the number of and as permitted occupants under this agreement.


You agree to comply with the regulations set out in any property manual at the property or house rules, and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
You agree not to cause any damage to the walls, doors, windows or any other part of the property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your and the host’s personal belongings while at the property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the property, nor can you take your pet into the property unless permitted by us in writing in advance. If you do so, we can refuse to hand over the property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion and you agree to allow us or any representative of ours access to the property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with these terms and conditions.


Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence at the property.
If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 28 days of the end of your booking.
For the avoidance of doubt, you shall always contact us and not our web partner if you have any complaint in relation to your booking or the property.


The booking agency reserves the right to enter the property at reasonable times and with reasonable advance notice for the purposes of inspecting the property or showing the property to prospective purchasers, renters or other authorized persons. If the booking agency has a reasonable belief that there is imminent danger to any person or property, the booking agency may enter the property without advance notice.


Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the amounts received by us in relation to your booking. We shall not be liable for any losses which are not a foreseeable consequence of our breaching these terms and conditions. Losses are foreseeable where they could be contemplated by you and us at the time your booking is confirmed by us.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
For the avoidance of doubt, we shall not be liable to you or responsible for:

a. Any issue between you and the host regarding the booking;
b. Any failure in relation to any payments due to the failure of a payment solution provided by a third party; and the rejection of any payment of yours by a third party payment solution.

The guest hereby waives and releases any claims against the booking agency, the property owner, host and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by the guest on or near or adjacent to the property, including any common facilities, activities or amenities. The guest agrees to use any such facilities or amenities entirely at the guest’s own initiative, risk and responsibility.
The guest agrees that all personal property, furnishings, personal affects and other items brought into the property by the guest or their permitted guests and visitors shall be at the sole risk of the guest with regard to any theft, damage, destruction or other loss, and the booking agency shall not be responsible or liable for any reason whatsoever.

The guest hereby covenants and agrees to indemnify and hold harmless the booking agency and their agents, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorneys fees incurred by guest, permitted guests, visitors or agents, representatives or successors of the guest, due to any claims relating to destruction of property or injury to persons or loss of life sustained by the guest or family and visitors of the guest in or about the property, and the guest expressly agrees to save and hold the booking agency and the host harmless in all such cases.


This agreement contains the entire agreement between the parties with regard to the rental of the property, and any changes, amendments or modifications hereof shall be void, unless the same are in writing and signed by both the guest and the booking agency. This Agreement shall be governed by the laws of the Netherlands.
You may not transfer your booking or any rights and responsibilities under these terms and conditions to any other person, without our prior written consent.
If at any time any part of these terms and conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
These terms and conditions, together with the cancellation policy and our booking confirmation contain the entire agreement between us and you relating to the booking, and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the booking confirmation, except as expressly stated in these terms and conditions. Neither you nor us shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into these terms and conditions (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in these terms and conditions.
We will not be in breach of these terms and conditions, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident.

Last Updated: 15 April 2016